The Nations 3rd largest wireless provider, T-Mobile’s COO (Chief Operating Officer), stated that T-Mobile has been mainly focused on its previously discussed deal of selling itself to AT&T, but now that is not happening, they are shifting focus to appreciating their customers. “Every single customer matters,” said Jim Alling, COO, according to FierceWireless.
“That is most important thing we have to rekindle. And we are on our way,” says Alling. T-Mobile is continuing to lose customers even after it’s extremely affordable price point. T-Mobile is by far nowhere near the data speeds of its competitors, but is one of the few providers still offering unlimited 4g data.
Even though T-Mobile is expected to roll out its next generation data network next year, we believe that they are on the downfall. Their has been only rumors that T-Mobile will be offering the iPhone, but until the iPhone is officially announced, T-Mobile will be desperately fighting to keep customers. Verizon Wireless is the industry leading wireless company with over 109 million subscribers. AT&T comes in 2nd with over 103 million, Sprint 3rd, with 55 million, and T-Mobile with 33 million according to FierceWireless .
Are you currently on T-Mobile’s network? If so, let us know what you think about their customer service and would you jump service to someone else if you had the chance?